Refund policy

Our 90-Day Freshness Guarantee

We want you to have enough time to experience the full three-tube routine. If you are not satisfied with your purchase—or simply do not feel fresher—contact us within 90 calendar days of delivery and we will refund the eligible purchase price.

Opened and used products are eligible. You do not need to give us a reason, although any feedback you choose to share helps us improve.

Eligibility

To qualify for the 90-Day Freshness Guarantee:

- The product must have been purchased directly from our official online store.
- Your request must be submitted within 90 calendar days of the date your order was marked delivered.
- You must provide your order number and the email address used at checkout.
- If requested, you must provide a photo of the product packaging and lot or batch information so we can verify the purchase and monitor product quality.

Opened products are eligible for a refund under this guarantee. Purchases made through a retailer, marketplace, dental office, or other third party are subject to that seller’s return policy and cannot be refunded by us.

How to Request a Refund

Email support@beezoonu.com with the subject line “90-Day Guarantee — Order #[ORDER NUMBER]”. Include:

- Your order number
- The email address used at checkout
- The name of the product you purchased
- A photo of the product and packaging, if available

Once we verify your request, we will email you with the next steps. Please do not mail any product to us unless our Customer Care team has authorized the return in writing.

Do I Need to Return the Product?

In most cases, we do not require opened products to be mailed back. If we need an unopened product returned for quality-control or fraud-prevention purposes, we will provide return instructions and a prepaid shipping label. Returns sent without prior authorization may not be accepted or refunded.

Refund Amount and Timing

Approved refunds are issued to the original payment method and cover the amount actually paid for the eligible product, plus any sales tax required by law. Expedited shipping charges, gift cards, and duties or import fees are not refundable unless the refund is required because of our error or applicable law.

Please allow up to 5 business days for us to approve and issue an eligible refund. After the refund is issued, your bank or card provider may require an additional 5–10 business days to post the credit to your account.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at support@beezoonu.com.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact support@beezoonu.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and shipping packaging. Once verified, we will offer an appropriate replacement or refund at no additional cost to you.

Order Changes and Cancellations

We begin processing orders quickly. If you need to change or cancel an order, email support@beezoonu.com as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered fulfillment or shipped.

Fair-Use Terms

We may deny a claim that is fraudulent, abusive, materially misrepresented, submitted outside the 90-day period, or associated with unauthorized resale. This policy does not limit any rights or remedies that cannot be waived under applicable consumer-protection law.

Questions

Questions about refunds or the 90-Day Freshness Guarantee may be sent to support@beezoonu.com.