Shipping policy

Free Standard Shipping

Every order that can be placed through our online store includes free standard shipping. If an expedited shipping option is available, its cost and estimated delivery window will be shown at checkout.

Shipping destinations and available methods are determined by the delivery address entered at checkout. If checkout does not accept an address, we are not currently able to ship to that destination.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. We typically pack and hand orders to the carrier within one business day (24 business hours) after payment is authorized.

Orders placed on weekends, holidays, or after our warehouse cutoff begin processing on the next business day. During product launches, promotions, or periods of unusually high order volume, processing may take longer.

Processing time is the time needed to prepare your order before the carrier receives it. It is separate from the carrier’s transit time.

Delivery Estimates

Estimated delivery dates are provided at checkout or in your tracking information when available. They are estimates, not guaranteed arrival dates. Weather, holidays, carrier capacity, address issues, and other events outside our reasonable control may affect delivery.

If we cannot ship your order within the timeframe stated at the time of purchase, we will contact you with an updated estimate and any cancellation or refund options required by applicable law.

Tracking Your Order

When your order ships, we will send a shipping confirmation email with a tracking link. Tracking may take up to 48 hours to update after the carrier receives the package.

Address Changes

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, email support@beezoonu.com immediately. We will try to update the address before fulfillment, but changes are not guaranteed once an order has been processed or shipped.

If a package is returned because the address entered at checkout was incomplete, incorrect, or undeliverable, we will contact you to arrange the next step. Additional costs caused by an incorrect address or a refused delivery may be deducted from any refund or charged before reshipment, to the extent permitted by law.

Delayed or Stalled Tracking

Carrier scans are not always updated in real time. If tracking has not changed for several business days or the estimated delivery window has passed, contact support@beezoonu.com with your order number and tracking number. We will review the shipment and, when appropriate, open an investigation with the carrier.

Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package:

1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location and ask household members, neighbors, or building staff.
3. Allow up to 2 business days, as carriers occasionally scan packages before final delivery.
4. If the package is still missing, contact support@beezoonu.com within 7 days of the delivery scan.

We will work with you and the carrier to investigate. Replacement or refund eligibility is determined after reasonable verification and does not affect any rights provided by applicable law.

Damaged, Incorrect, or Missing Items

If your order arrives damaged or contains an incorrect or missing item, email support@beezoonu.com within 7 days of delivery. Include your order number and clear photos of the product, outer shipping package, and shipping label. Once verified, we will make it right with an appropriate replacement or refund.

Questions

For shipping help, contact support@beezoonu.com and include your order number whenever possible.